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Hiring Customer Sales Representative - Call center - B.Sc Agri - Pune

Posted by Hima Published on Wed, 2017-06-28 09:15

Job details

0-1 year

Company Profile: One of our clients, a Pune based company which has been working in the agro-tech space since the past 4 years, is poised to become the pioneer in building a digital platform that aims to take care of all the farmer  needs, be it information, inputs, hardware etc.

Qualifications: B.Sc in  Agriculture.

Experience: 0-1 years in field/Agri Industry.

Languages: Marathi / Hindi.

Job Purpose: Represent, promote & offer AgroStar product & services and ensure customer delight. 

Job Description:

  • Greet and address customers in a professional & polite manner.
  • High adherence to Quality compliance guidelines & other performance metrics as stated.
  • Understand & listen to customer queries & provide information about AgroStar products & services.
  • Educate on suitable product offerings and services, explain pricing, delivery and answers questions from customers.
  • Use probing skills and leverage past orders to sell additional products, explaining features and benefits of our products      and services.
  • Work on several outbound marketing campaigns.
  • Identify customer’s needs for upcoming events and to upsell or cross-sell products
  • Processing or taking orders, filling in applications in CRM, checking/updating customer information & updating record without any error.
  • Handle customer complaints or grievances at first level, escalate if needed to next level.
  • Record outbound call history and customers response in detail.
  • Consistently deliver the set sales target for the team.
  • Timely Co-ordination with internal members like Team Coach/ Technical Support/Agronomist/Operations/Procurement Team & ensure quick resolution to customer query.
  • Ensure participation in training and quick adaptation to work knowledge & new products.
  • Participate in idea generation by providing key inputs regarding the VOC.
  • Perform other duties as assigned.

Information and Applications

For more details please write to jobs@seedbuzz.com

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